You're running a WooCommerce store. Customer questions are piling up. \"Where's my order?\" \"What's your return policy?\" \"Will this fit me?\" \u2014 same questions, over and over, eating your time.<\/p>\n\n
Ensoras actually handles customer questions for you. Not templates. Not \"we'll get back to you.\" Real answers, using your real store data, following your rules.<\/p>\n\n
\n\"1,100 customer questions a month, handled automatically. We don't have a support team anymore.\"\n Head of Operations, mid-size fashion e-commerce (EU)<\/p>\n<\/blockquote>\n\n
What Ensoras Actually Does For You<\/h4>\n\n
Answers order questions instantly<\/strong>\n\"Where's my order?\" \u2014 Ensoras looks up their order, checks tracking, gives them the answer. While you sleep.<\/p>\n\n
Handles returns and refunds<\/strong>\n\"I want to return this\" \u2014 Ensoras checks your policy, verifies the purchase date, processes the return or escalates to you if needed.<\/p>\n\n
Converts browsers to buyers<\/strong>\n\"Do you ship to Canada?\" \u2014 Ensoras answers immediately while they're still on your product page, ready to buy.<\/p>\n\n
Solves billing issues<\/strong>\n\"I was charged twice\" \u2014 Ensoras pulls the data, sees the duplicate charge, fixes it. No back-and-forth emails.<\/p>\n\n
Works 24\/7<\/strong>\nBlack Friday at 2 AM? Ensoras is answering. Holiday weekend? Ensoras is answering. You? You're sleeping.<\/p>\n\n
Why Store Owners Choose Ensoras<\/h4>\n\n
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- It actually does things<\/strong> \u2014 doesn't just say \"check your email for tracking.\" It looks up the order and gives them the tracking link.<\/li>\n
- Under 2-minute responses<\/strong> \u2014 day or night, customers get instant answers<\/li>\n
- No coding, no training<\/strong> \u2014 write what you want in plain English: \"If someone asks about sizing, check the product page and tell them\"<\/li>\n
- Plays nice with your tools<\/strong> \u2014 Stripe, Shopify, Klaviyo, Zendesk, Salesforce, Slack, and 25+ more<\/li>\n<\/ul>\n\n
One-Click WooCommerce Setup<\/h4>\n\n
Click \"Connect WooCommerce\" and Ensoras instantly knows your:<\/p>\n\n
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- Orders and tracking numbers<\/li>\n
- Products and inventory<\/li>\n
- Customers and purchase history<\/li>\n
- Refunds and returns<\/li>\n<\/ul>\n\n
Returning customers are recognized automatically. No setup. No importing data. It just works.<\/p>\n\n
Live Chat Widget<\/h4>\n\n
The chat widget lives right on your storefront and matches your brand:<\/p>\n\n
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- Dark or light theme, your logo, your colors<\/li>\n
- Quick-reply buttons for common questions<\/li>\n
- Works on mobile, tablet, and desktop<\/li>\n
- Show it everywhere or only on specific pages<\/li>\n
- Collects emails before chat starts so you can follow up<\/li>\n<\/ul>\n\n
Email Support<\/h4>\n\n
Not just chat. Connect your support email and Ensoras handles those questions too \u2014 same intelligence, same rules, same workflows. Everything ends up in one inbox so nothing falls through the cracks.<\/p>\n\n
Tell Ensoras What to Do<\/h4>\n\n
Write instructions in plain English:<\/p>\n\n
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- \"When someone asks about a refund, look up their order. If it's under $100 and within 30 days, process it. Otherwise, send it to me.\"<\/li>\n
- \"If a customer seems frustrated, mark it urgent and notify the team on Slack.\"<\/li>\n<\/ul>\n\n
Ensoras follows your rules. When multiple rules apply to the same conversation, they combine automatically.<\/p>\n\n
Knowledge Base<\/h4>\n\n
Upload your FAQ, return policy, size guides \u2014 PDFs, text files, or just paste URLs. Ensoras searches by meaning, not just keywords, so customers get the right answer even when they don't use the exact wording. Toggle items on and off anytime without deleting anything.<\/p>\n\n
Analytics and Team<\/h4>\n\n
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- See how many questions Ensoras handled vs. your team<\/li>\n
- Track customer satisfaction scores, response times, and resolution times<\/li>\n
- Invite unlimited team members with custom roles and permissions<\/li>\n
- Route questions to the right person \u2014 built-in collision detection so two people never reply to the same customer<\/li>\n<\/ul>\n\n
Two Ways to Work<\/h4>\n\n
Manual mode<\/strong> \u2014 Ensoras writes the reply, you review and approve before it goes out. Great when you're getting started and want to see how it handles things.<\/p>\n\n
Auto mode<\/strong> \u2014 Ensoras sends responses on its own based on your rules. When it's not confident, it asks you instead of guessing. Most teams start manual and switch to auto within the first week.<\/p>\n\n
Safety Rails<\/h4>\n\n
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- Set rules Ensoras cannot break \u2014 like \"Never share account info without verification\"<\/li>\n
- Require approval for sensitive topics before anything goes out<\/li>\n
- Full audit trail of every decision Ensoras made and why<\/li>\n<\/ul>\n\n
Connects to Everything You Already Use<\/h4>\n\n
Ensoras integrates with over 25 tools across e-commerce, payments, marketing, fulfillment, support, and CRM \u2014 including Shopify, Stripe, Klaviyo, Zendesk, Salesforce, Slack, and many more. It pulls live data during every conversation so customers get real answers, not generic ones.<\/p>\n\n
Already using Zendesk, Intercom, or Freshdesk? Ensoras works alongside them or replaces them entirely \u2014 your choice, no disruption to your workflow.<\/p>\n\n
Multi-Language Support<\/h4>\n\n
Your customers don't all speak the same language, and that's fine. Ensoras automatically detects the customer's language and replies in kind \u2014 no configuration needed. Your knowledge base and workflows stay in English while Ensoras handles translation in real-time. Over 20 languages supported out of the box.<\/p>\n\n
Why Not Just Use a Regular Chatbot?<\/h4>\n\n
Regular chatbots match keywords to canned replies. When a customer asks \"where's my order?\", they get a generic \"check your email for tracking info.\" The customer leaves frustrated, and you still end up answering manually.<\/p>\n\n
Ensoras actually looks up the order, finds the tracking number, and gives it to the customer \u2014 right there in the conversation. No human needed.<\/p>\n\n
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- Set up in minutes, not hours<\/strong> \u2014 install the plugin, connect your store, and you're live<\/li>\n
- Real answers from real data<\/strong> \u2014 not templates, not \"we'll get back to you\"<\/li>\n
- Your rules, your language<\/strong> \u2014 tell Ensoras what to do in plain English and it follows<\/li>\n
- Works with what you already use<\/strong> \u2014 Zendesk, Intercom, Freshdesk, Slack, Stripe, and more<\/li>\n
- Free forever<\/strong> \u2014 30 conversations a month with every feature included<\/li>\n
- Speaks your customer's language<\/strong> \u2014 auto-detects and replies in 20+ languages<\/li>\n<\/ul>\n\n
External Services<\/h3>\n\n
This plugin connects to Ensoras<\/a> for all AI processing, chat, and ticket management.<\/p>\n\n
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- Account registration<\/strong> \u2014 your email, name, and site URL are sent to Ensoras to create your project<\/li>\n
- Chat widget<\/strong> \u2014 loaded from Ensoras on pages where the widget is displayed; visitor messages are sent to Ensoras for processing<\/li>\n
- Email verification<\/strong> \u2014 your email and name are sent to verify your account during setup<\/li>\n
- WooCommerce connection (optional)<\/strong> \u2014 read-only API credentials and store URL are shared so Ensoras can look up orders and products<\/li>\n
- Customer identification (optional)<\/strong> \u2014 logged-in customer emails are passed to the widget for order history lookup<\/li>\n
- Usage analytics (optional)<\/strong> \u2014 basic environment info (PHP, WP, WooCommerce versions) shared once daily to improve the product; no customer data collected; opt out anytime in settings<\/li>\n<\/ul>\n\n
Terms of Service<\/a> | Privacy Policy<\/a><\/p>\n\n\n
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- Install the plugin through WordPress (search \"Ensoras\") or upload to
\/wp-content\/plugins\/<\/code>.<\/li>\n- Activate and go to the Ensoras menu in your WordPress admin.<\/li>\n
- Create your free account (30 seconds) \u2014 no credit card required.<\/li>\n
- If WooCommerce is active, click \"Connect WooCommerce\" to enable order lookups.<\/li>\n
- That's it. Your helpdesk is live and answering customer questions.<\/li>\n<\/ol>\n\n
No training data. No code. Live in under 10 minutes.<\/strong><\/p>\n\n\n
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What is the best AI chatbot for WooCommerce?<\/h3><\/dt>\n
Ensoras is purpose-built for WooCommerce. Unlike generic chatbots that match keywords to templates, Ensoras looks up real order data, checks refund eligibility, shares tracking links, and follows your business rules \u2014 all automatically during the conversation. It's not just a chatbot, it's a full helpdesk with email, ticketing, and team collaboration built in.<\/p><\/dd>\n
Is Ensoras really free?<\/h3><\/dt>\n
The free plan gives you 30 customer conversations every month with every feature unlocked \u2014 workflows, knowledge base, analytics, team collaboration, and all integrations. No credit card, no time limit. It's free forever.<\/p>\n\n
When you need more volume, paid plans start at Starter (100 conversations\/month), then Pro (400\/month) and Enterprise (2,000+\/month).<\/p><\/dd>\n
How do I add live chat to WordPress?<\/h3><\/dt>\n
Install the Ensoras plugin, create a free account, and your helpdesk is live in under 10 minutes. If you have WooCommerce, click \"Connect WooCommerce\" for instant order lookup. No training data needed, no code to write, no credit card required.<\/p><\/dd>\n
Is Ensoras GDPR compliant?<\/h3><\/dt>\n
Absolutely. Ensoras processes data in accordance with GDPR. The chat widget includes privacy notice support, and the plugin only sends data that's necessary for customer support functionality. Full details are in our Privacy Policy.<\/p><\/dd>\n
Does Ensoras slow down my website?<\/h3><\/dt>\n
Not at all. The chat widget loads asynchronously from Ensoras servers and doesn't affect your page load time or Core Web Vitals. Nothing heavy gets added to your WordPress installation.<\/p><\/dd>\n
Does Ensoras work without WooCommerce?<\/h3><\/dt>\n
It does. The chat widget, email channel, and full helpdesk work on any WordPress site. WooCommerce integration is optional \u2014 if you add it later, just click \"Connect WooCommerce\" and you're set.<\/p><\/dd>\n
Does Ensoras work with Elementor, Divi, or other page builders?<\/h3><\/dt>\n
Works with all of them. The chat widget injects via standard WordPress hooks so it doesn't depend on any specific theme or page builder. If it runs WordPress, Ensoras works on it.<\/p><\/dd>\n
Can Ensoras actually handle customer questions on its own?<\/h3><\/dt>\n
That's the whole point. Ensoras looks up real order data, checks refund eligibility, shares tracking links, processes returns, and answers product questions \u2014 all automatically during the conversation. When it's not confident about something, it escalates to your team with full context instead of guessing.<\/p><\/dd>\n
What WooCommerce data can Ensoras access?<\/h3><\/dt>\n
Ensoras can look up customers, orders, products, and refunds in real-time. It only has read-only access \u2014 it can never modify anything in your store. Logged-in customers are recognized automatically through secure identity verification, so they don't have to re-enter their details.<\/p><\/dd>\n
How does Ensoras know what to do?<\/h3><\/dt>\n
You write instructions in plain English. For example: \"When a customer asks about a refund, look up their order. If it's under $100 and within 30 days, process it. Otherwise, escalate to billing.\" Ensoras reasons through your instructions using real data from your store and connected tools.<\/p><\/dd>\n
Can I review responses before they go out?<\/h3><\/dt>\n
Of course. Turn on Manual Mode and every response gets held as a draft for your approval. You can edit it, regenerate with different instructions, or send as-is. Most teams start in manual mode and switch to auto after the first week once they see how Ensoras handles things.<\/p><\/dd>\n
What's the difference between Manual and Auto mode?<\/h3><\/dt>\n
In Manual Mode<\/strong>, Ensoras drafts every reply and waits for you to review and approve it before sending. In Auto Mode<\/strong>, Ensoras sends responses automatically based on your workflow rules \u2014 but when it's unsure about something, it escalates to your team rather than guessing. You can switch between modes anytime.<\/p><\/dd>\n
Can Ensoras replace my current help desk?<\/h3><\/dt>\n
It can, but it doesn't have to. Ensoras includes its own unified inbox for chat and email with full ticketing, team routing, and collision detection. But if you're already using Zendesk, Intercom, or Freshdesk and don't want to switch everything at once, Ensoras works alongside them. Start with chat, add email later, move ticketing when you're ready.<\/p><\/dd>\n
Does it support multiple languages?<\/h3><\/dt>\n
Ensoras automatically detects what language a customer is writing in and replies in the same language. Your knowledge base and workflows can stay in English \u2014 Ensoras handles the translation in real-time. Over 20 languages are supported including Spanish, French, German, Italian, Portuguese, and Dutch.<\/p><\/dd>\n
What integrations are available?<\/h3><\/dt>\n
Over 25 integrations across e-commerce, payments, marketing, fulfillment, support, and CRM \u2014 including Shopify, Stripe, Klaviyo, Zendesk, Salesforce, Slack, and many more. Check the description for highlights, or visit our website for the full list.<\/p><\/dd>\n
What happens when I hit my conversation limit?<\/h3><\/dt>\n
You'll get a heads-up before you run out. Ensoras keeps working and you can upgrade in one click \u2014 no downtime, no missed conversations. Or just stay on the free plan and your conversations reset the following month.<\/p><\/dd>\n
Is my data secure?<\/h3><\/dt>\n
All data is encrypted in transit and at rest. Ensoras never stores payment details and only accesses your WooCommerce data through a read-only API. See our Privacy Policy for the full details on how your data is handled.<\/p><\/dd>\n
Can multiple team members use Ensoras?<\/h3><\/dt>\n
Invite as many team members as you need \u2014 there's no limit. Set custom roles across 15 permission groups, route conversations to specific teams, and let collision detection make sure two people never reply to the same customer at the same time.<\/p><\/dd>\n
Can I use Ensoras on multiple websites?<\/h3><\/dt>\n
Each website gets its own Ensoras project with separate settings, workflows, and knowledge base. You manage everything from a single Ensoras account, so switching between sites is easy.<\/p><\/dd>\n\n<\/dl>\n\n\n
1.5.4<\/h4>\n\n
\n
- Fixed telemetry opt-in not being saved during account registration<\/li>\n
- Improved plugin listing copy and formatting<\/li>\n<\/ul>\n\n
1.5.3<\/h4>\n\n
\n
- Improved plugin listing copy and fixed formatting for WordPress.org<\/li>\n
- Expanded FAQ with additional questions<\/li>\n<\/ul>\n\n
1.5.2<\/h4>\n\n
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- Rewritten plugin listing with improved descriptions and expanded FAQ<\/li>\n
- Optimized search tags for better discoverability<\/li>\n<\/ul>\n\n
1.5.1<\/h4>\n\n
\n
- Updated plugin title and description for better discoverability<\/li>\n<\/ul>\n\n
1.5.0<\/h4>\n\n
\n
- Redesigned plugin settings page with improved onboarding experience<\/li>\n
- Added optional usage analytics to help us improve the product<\/li>\n
- Added deactivation feedback so we can keep improving<\/li>\n
- Rewritten plugin description for clarity<\/li>\n
- Improved security and performance<\/li>\n<\/ul>\n\n
1.4.0<\/h4>\n\n
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- Added telemetry and deactivation feedback endpoints<\/li>\n<\/ul>\n\n
1.3.0<\/h4>\n\n
\n
- Improved plugin listing and search discoverability<\/li>\n
- Reorganized feature descriptions for clarity<\/li>\n<\/ul>\n\n
1.2.0<\/h4>\n\n
\n
- Updated plugin listing with full feature showcase<\/li>\n
- Expanded FAQ<\/li>\n<\/ul>\n\n
1.1.0<\/h4>\n\n
\n
- Stability improvements<\/li>\n<\/ul>\n\n
1.0.0<\/h4>\n\n
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- Initial release<\/li>\n
- AI support widget embedding<\/li>\n
- Optional WooCommerce integration with auto-provisioning<\/li>\n
- Customer email pre-fill for logged-in users<\/li>\n
- Identity verification for secure customer data access<\/li>\n
- Page display controls<\/li>\n<\/ul>","raw_excerpt":"AI live chat and helpdesk for WooCommerce. Answers customer questions automatically using your real store data. Free plan included.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/288441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=288441"}],"author":[{"embeddable":true,"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/ensoras"}],"wp:attachment":[{"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=288441"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=288441"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=288441"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=288441"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=288441"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/tuk.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=288441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}